You can always see if you find the answer to your question below in our FAQ. If the FAQ don't help you please contact us through the support form.

1. Q: Can you buy a physical copy of the games in this store?
A: No, the games that are sold are in digital format for download.

2. Q: Do I need an internet connection to be able to play the games?
A: No, you must only have an internet connection when installing some of the games.

3. Q: Do I have to pay every time I play?
A: No, you only pay once when you buy the game.

4. Q: My download was interrupted, do I have to buy the game again?
A: No, you can start a new download by clicking at the game under “My account”.

5. Q: Where do I find my license key for activate the game?
A: Your license key can be found under “My account”.

6. Q: How secure is my online payment?
A: Your payment is secure. Oneplays.com only use secure payment services with SSL protection.

7. Q: How can I pay in the store?
A: You can pay with payment card and credit card.

8. Q: How do I download the game with a Torrent?
A: To do this you need a torrent client installed on your computer. We recomend uTorrent that can be downloaded for free at www.utorrent.com. Just click the torrent download option and a download is started in your torrent client.

9. Q: Can I download the game and then install it on another computer?
A: Yes, the installation files can be moved between computers

10. Q: What happens if get a hard disk crash and the game is lost?
A: You can download the game again under "my games" under your account.

11. Q: What do I do if I have lost my password?
A: Just click the "forgot password" link and follow the instructions.

12. Q: Why can't start the download with the web browser option?
A: If you are using Internet Expolorer as you web browser you can't download files larger than 2-4GB. If you would like to download with the web browser option we recommend you to use the Firefox browser. It can be download for free at www.firefox.com.

13. Q: Who do I contact if I don’t get the answer to my question under FAQ?
A: Contact support and we will help you with your question as soon as possible.